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Artificial Intelligence · Home
Read → HFTP gathers 300+ professionals in Reno, travel cards push to erase friction, Milo robots arrive in hospitality and Ballotti puts numbers to hotel AI.
Read → Revinate ran 308 mystery calls to luxury and upscale hotels to see where AI handles the routine and where a human decides whether the booking comes in.
Read → Hosteltur reports that AI agents are now being used to launch cyberattacks. For hotels, the real risk is in the data they hold and the systems they connect.
Read → Accor is rolling out ALL Concierge across WhatsApp and four other platforms, while data shows travellers adopt AI faster than hotels and mid-managers get no training.
Read → The receptionist is the only one who sees where AI fails. Simone Puorto opens Rome Future Week with Humans as Luxury, and the Wickaninnish Inn turns 30.
Read → Agentic AI lands in hotel operations and distribution, while Uber flirts with hotels and WhatsApp becomes a PMS channel. The buyer's angle, in one brief.
Read → Terence Ronson explains how Fliggy's AI travel skill lets millions of Chinese users book hotels without opening an app. Hotels need to be discoverable by AI agents now.
Read → The DICT has pushed 'Kuya A', an AI assistant inside eGovPH, to answer tourism queries with no connection to the DOT's own data.
Read → Spotnana's AI now handles cancellations and refunds, and CEO Steve Singh says servicing costs can drop by half. The industry keeps staring at search and booking while the real margin sits in what comes next.
Read → Laundris launches an AI assistant that answers linen inventory questions in plain language, free for existing subscribers.
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The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.