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Read → The industry has spent years adding fragmented software to the stack. The AI wave is the chance to reset priorities, not to pile on another layer.
Read → Hospitality Net publishes a practical framework to evaluate AI tools before signing: define the problem, involve frontline staff and check vendor fit. Most hotels skip the first step.
Read → Hapi and dailypoint have signed a partnership so the CRM can read guest data from systems like SevenRooms in real time without building one-off connectors for each hotel.
Read → A new Hospitality Net framework sets out five steps for independent hotels to use PMS data and channel sequencing to win back direct bookings and reduce OTA reliance.
Read → Grevon integrates with Indio so campers can ask, check availability and pay in one AI chat, without jumping to a booking engine.
Read → Survey data shows a stark gap in AI access between hotel managers and the people who actually touch the guest. The strategic risk is hollowing out the service layer.
Read → Hotel owners who wait for AI clauses to become standard in management contracts will lose control over agent ownership and data. Negotiate now.
Read → A new white paper from Regeneration Lab and B Corp survey data argues sustainability has failed hospitality and lays out three regenerative domains: cultural, environmental and architectural.
Read → Amadeus says AI platforms will lean on aggregators, but the direct relationship with Meta's Muse belongs to Duffel. What that means for hotel distribution.
The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.
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The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.