Bilt opens Bilt OS to travel agencies
Read → Bilt expands its hotel distribution platform directly to travel agents with booking tools, itinerary building, and commission tracking, a distribution play that reshapes who needs the platform.
How Fairmont Built a Food Hall That Actually Works
Read → Marché Artisans at Fairmont The Queen Elizabeth proves that food halls in hotels can drive revenue and deepen guest experience when built around local storytelling and retail strategy.
Spanish hotels bet big on renovation over new builds in 2026
Read → Hotel renovations dominate Spain's construction pipeline, accounting for 77% of projects. The shift reveals a strategic turn toward modernizing existing stock with over 1 billion euros at stake.
Pool robots arrive at hotels: one less operational headache
Read → Automated pool cleaning is starting to appear in hotel tech stacks. Why it matters for your operations team.
Guest satisfaction hits record 87.3% as review speed becomes the new battleground
Read → The latest benchmark shows global GRI at its highest level. But the real story is elsewhere: response speed to reviews is now a reputation driver that hoteliers can't ignore.
Operational luxury: true hotel sophistication lives in the backend
Read → Luxury hotels are no longer competing only on what guests see. They're investing in invisible systems and technology that guarantee seamless, predictable experiences at scale. That's where operators who understand that real sophistication starts behind closed doors gain the edge.
Canopy Istanbul replaces printed guides with IRIS digital directory
Read → Hilton's Istanbul property moves from paper materials to real-time mobile platform. A sensible move many operators still delay.
Minor Hotels bets big on Oracle Cloud to standardize operations across 106 properties
Read → Minor Hotels has rolled out Oracle OPERA Cloud across 106 properties in 59 countries. The next phase targets Australia and New Zealand. What does this consolidation tell us about the future of hotel tech stacks?
What poor workforce management really costs your hotel
Read → Inefficient scheduling, high turnover, and outdated tools drain margins silently. Modern workforce platforms can cut labor costs by 6 to 8%.
The Roundhouse picks Mews: why boutique hotels are ditching legacy PMS systems
Read → A 51-room boutique property in Beacon, NY, replaces its legacy platform with Mews to streamline peak arrivals and automate payments. The move signals a shift in how independent hotels modernize operations.