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Read → The Westin Kierland Resort & Spa now handles more than 60% of its room service orders through IRIS Mobile Dining, a shift that shows how guests want to order F&B from their phone.
Read → BLLA has unveiled the full program for BHOC 2026, a small-format owner conference on October 19-20 in Westlake Village, California, built around differentiation, guest experience and revenue strategy for independent hotels.
Read → Hospitality Net publishes a practical guide to personalisation that starts with anonymous website visits and ends after checkout. The lesson: most hotels already have the data, they just don't connect it.
Read → POS, inventory and recipe systems generate more beverage data than most hotel F&B teams ever read. The opportunity is connecting it to daily operational decisions.
Read → Connectycs and Travelgate analyse on Hosteltur TV the balance of the 2026 peak season in Spain and globally, with Javier Soriano and Fran Montoya.
Read → Direct booking, PMS integration and conversion tools are the three legs of the stool for independent hotels. The rest is marketing noise.
Read → HFTP gathers 300+ professionals in Reno, travel cards push to erase friction, Milo robots arrive in hospitality and Ballotti puts numbers to hotel AI.
Read → Platforms keep promising a seamless journey, but when a flight is cancelled or a booking fails, nobody takes charge. That gap is the real opportunity for hotel tech.
Read → IRIS lays out six UI and UX tweaks that cut friction in digital menus and guest directories, pushing ancillary revenue without adding headcount.
Read → A new study of 343 PMS vendors finds just 7% publish fully self-serve API documentation. Mews leads with 80 points, Oracle Opera 5 sits at 26.3.
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The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.