What Amadeus found in Travel Dreams 2026
Read → Amadeus surveyed 6,000 travelers and 500 hoteliers. AI is no longer a pilot, loyalty programs are being rewired, and the content your guests post outsells your marketing.
Wendy's new CEO pivots to digital and operations
Read → Robert Wright, back at the helm since May, is building a turnaround plan focused on menu, marketing, digital capabilities and restaurant operations. A reminder that even in QSR, technology execution matters.
Gen Z Business Travelers Want Clarity, Not More Tech
Read → Young business travelers feel lost in booking systems designed for another era. Hotels and platforms are piling on features when what guests really need is guidance and reassurance.
Pool robots arrive at hotels: one less operational headache
Read → Automated pool cleaning is starting to appear in hotel tech stacks. Why it matters for your operations team.
RevPAR records can hide profit loss, here's what to watch instead
Read → Hoteliers celebrating record RevPAR while margins collapse. The metric that ruled revenue management for years is no longer enough to spot where money really goes.
Guest satisfaction hits record 87.3% as review speed becomes the new battleground
Read → The latest benchmark shows global GRI at its highest level. But the real story is elsewhere: response speed to reviews is now a reputation driver that hoteliers can't ignore.
Airbnb's AI Bet Leaves Hotel Tech Behind
Read → Airbnb hits new growth speeds with 17% revenue gains by betting heavily on AI. What it means for hoteliers and the distribution landscape.
Booking Holdings Merges B2B Units Across Agoda and Priceline
Read → The OTA giant is consolidating its business-to-business operations under one command. What this means for hoteliers selling through multiple channels.
Independent Hotels Can Use AI to Compete for Direct Bookings
Read → Femke Nollet explains how smaller properties leverage AI tools to target guests better and fight back against the OTA dominance without needing the budgets of big chains.
Excel is quietly becoming a risk to your hotel portfolio revenue
Read → Revenue teams still leaning on spreadsheets are taking minutes to answer what an RMS could answer in seconds. Hospitality Net argues that's now a portfolio performance risk.